Reference

What You Agree to When You Use 40c

These terms set out your rights and responsibilities when you open an account and use our platform. Access depends on your local law and whether our services are available in your eligible region — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessUpdates notified via accountContact us to raise questions
40c What You Agree to When You Use 40c
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms work alongside our privacy policy to define how your account data is held, when it is shared, and how long we keep it. Here is what you can expect from us on the four areas that matter most to account holders.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Account Security

Your account is protected by password and OTP verification on login. Never share your credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

Payment Records

Transactions through bKash, Nagad, and Rocket are logged against your account. You can view your full deposit and withdrawal history inside account settings at any time.

Requesting Changes

To update your registered details, correct an error, or request account data, contact support with your account ID. We will process eligible requests within a reasonable timeframe.

TERMS HELP DESK

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they apply to your account, our support team is available through the channels below. We aim to respond to terms-related queries within one working day. For account access issues involving bKash or Nagad payment records, include your transaction reference when you write in.

Team online

Live Chat

Start a live chat from your account dashboard. Available during our support hours — the quickest path for urgent terms or account questions.

Email Support

Write to our support address from the email on your account. Include your account ID and the specific clause or issue you want to raise.

Help Centre

Our help section covers common terms questions — account eligibility, payment scope, and what happens when terms change. Check there first.

Common Questions About These Terms

These are the questions we hear most from account holders in Bangladesh. If yours is not here, use the live chat or email channel above.

These terms apply to anyone who opens an account on 40c. Access depends on local law and eligible regions — if the platform is not available where you are, these terms do not create any right of access.

We will notify you via your account dashboard or your registered email. If you continue using the account after the notice period, that counts as acceptance of the updated terms.

Yes. All deposits and withdrawals processed through bKash, Nagad, or Rocket fall under these terms. Your transaction history is logged and viewable inside your account settings.

No. Each person may hold one account only. Operating multiple accounts breaches these terms and may lead to account review. If you believe a duplicate was created in error, contact support straight away.

Write to our support team from the email address linked to your account, include your account ID, and specify what you need. We will handle eligible data requests within a reasonable period.

Where local law requires a different provision, that law takes precedence to the extent needed. Availability of the platform depends on your eligible region — we do not override local legal requirements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.