Reference

Legal Framework for Your 40c Account

Your account with 40c operates under clear terms — covering how we handle your data, what governs your use of the platform, and where you can reach us when something needs sorting.

Account TermsPrivacy and DataEligibility by RegionWallet PolicySupport Rights
40c Legal Framework for Your 40c Account
REACH OUR TEAM

Contact Us About Any Legal or Account Query

If you have a question about your rights, a data request, or a dispute over a wallet transaction, our support team is the right first stop. We handle account-level queries — including bKash, Nagad, and Rocket payment issues — through live chat and email. Response times vary by channel, but we aim to acknowledge every query promptly and follow up with a resolution.

Live Chat Start a live chat from your account dashboard for real-time help with payment queries, account access, or policy questions during supported hours.
Email Support Send detailed legal or data requests to our support email. Include your registered mobile number and the wallet method involved for faster handling.
Account Help Centre The help centre covers common account, wallet, and eligibility questions. Check there first — it may resolve your query without needing to wait for a reply.
DATA AND ACCOUNT SECURITY

How 40c Handles Your Account Data

Security and transparency around your data are not afterthoughts here — they are built into how the account system works. When you complete a bKash or Nagad deposit, the transaction record is stored under your account ID, not linked to personal financial data beyond what verification requires. You can request a copy of your account data or ask for deletion through the support channel; we process those requests in line with our retention schedule. Login security runs on OTP verification tied to your registered mobile number, so access requires both your password and the code sent to your device.

Data Access Rights

You can request a full export of your account data at any time. Submit the request through support with your registered number, and we will process it within our standard handling window.

Account Deletion

If you want your account and associated data removed, contact support directly. We will confirm what data is held, what can be deleted, and what must be retained under legal obligations.

Cookie Policy

We use cookies to keep your session active and remember your wallet preferences. You can manage cookie settings from your browser; disabling them may affect account functionality.

Retention Schedule

Transaction records tied to bKash, Nagad, and Rocket payments are kept for the period set by our operating policy. After that window closes, records are removed from active systems.

Your Legal and Account Rights Answered

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, reach out through the live chat or email channel.

Eligibility depends on your local law and the regions where 40c currently operates. You are responsible for confirming that access is permitted under the rules that apply where you are.

Contact our support team with your registered mobile number. We will identify what data is held under your account and send you a copy within our standard processing window.

Yes. Raise a deletion request through support. We will confirm which data can be removed immediately and which records must be kept under our legal retention obligations before proceeding.

Account-level disputes go through our support channel first. Provide the wallet reference number and the transaction date. If the issue is not resolved there, the dispute process in our full terms applies.

Updated terms are posted on this page with the effective date shown. Continuing to use your account after that date means you accept the revised version. We do not apply changes retrospectively.

Access requires your password plus an OTP sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and notify support with your account details.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.