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How 40c Handles Your Personal Information

Your privacy is part of how we run things here at 40c — not a box we tick after the fact. This page explains exactly what we collect when you open an account, make a deposit through bKash, Nagad or Rocket, or reach out…

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40c How 40c Handles Your Personal Information
CONTACT FOR PRIVACY

Reach Us About Your Data

If you have a question about how your data is used, want to see what we hold on your account, or need to correct an error, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through our help centre. We aim to respond to data-related requests within a reasonable timeframe consistent with applicable law in Bangladesh.

Team online

Live Chat

Open the chat icon in your account dashboard. Available during support hours listed in your account help section.

Email Support

Send your data request to the support email shown in your account settings. Include your registered mobile number for faster processing.

Help Centre

Find answers to common privacy questions and submit a formal data request through the help centre linked from your account menu.

DATA SECURITY STANDARDS

How We Keep Your Information Safe

Account security at 40c runs on a few practical layers. Your session is protected end-to-end with SSL, and any payment reference data from bKash, Nagad or Rocket is stored separately from your login credentials. We review access logs regularly to catch anything that looks out of place — an unfamiliar device or an unusual location flagged at login. You can update your contact details or request a data summary directly from your account settings page.

Encrypted Data Storage

All personal and payment reference data is stored with SSL encryption. Your bKash, Nagad and Rocket wallet identifiers are never exposed in plain text in our systems.

Cookie Controls

We use session cookies for login continuity and analytics cookies to improve the platform. You can manage cookie preferences from the settings link in your account footer.

Data Retention Policy

We keep your account data while your account is active and for the period required by applicable law. Inactive accounts are reviewed on a rolling basis per our retention schedule.

Your Rights and Requests

You have the right to access, correct or request deletion of your personal data, subject to legal obligations. Submit requests through the help centre or directly to our support email.

Common Questions About Your Privacy at 40c

These are the questions we hear most often from people checking how their data is handled. If yours is not here, support is a quick chat away inside your account.

We collect your name, contact details, and the mobile wallet identifier you use — such as your bKash or Nagad number. We also log device and session data to protect your account from unauthorised access.

We store only the transaction reference data needed to reconcile your account balance. The actual payment is processed by bKash, Nagad or Rocket under their own terms, and we never hold your full wallet PIN or credentials.

Only authorised 40c support and operations staff access account data, and only when needed to resolve a query or investigate a security issue. We do not sell or share your data with advertisers.

Log in to your account, go to the help centre, and submit a data access request. You can also email us from the address in your account settings. We handle requests in line with applicable law in Bangladesh.

Yes. If you close your account, you can request deletion of personal data that is not subject to legal retention requirements. Submit the request through the help centre or via support email.

We use session cookies to keep you logged in and analytics cookies to see how the platform is used. Manage your cookie preferences from the settings link in the footer of your account page.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.